Frequently Asked Questions (FAQs)

Blue natural gas flames with question marks

Click the links below for answers to these FAQs.

Account Assistance

How do I access my SCANA Energy account online?
How do I contact SCANA Energy?

About SCANA Energy

What does SCANA Energy do?
What makes SCANA Energy different?
Does SCANA Energy offer natural gas service to both residential and commercial customers?
How does SCANA Energy support the local community?

About Natural Gas

What is natural gas?
What is a therm?
What are the uses of natural gas?
What are the advantages of natural gas?
What are the environmental impacts of natural gas?
How is natural gas delivered to homes and businesses in Georgia?
What does it mean to be in a “deregulated” natural gas market?
What's the average natural gas usage in Georgia?
What causes the price of natural gas to fluctuate?

Using Natural Gas in My Home

How do I know if my home uses natural gas?
Does natural gas improve my home’s value?
What are natural gas appliances?
I’m going on vacation. What should I do with my natural gas appliances?
What are the advantages of cooking with natural gas?
Which appliances use the most natural gas?
My natural gas water heater isn’t working. How can I fix it?

Natural Gas Safety

How safe is natural gas?
What natural gas safety measures should I take in my home?
What is a natural gas detector? Do I need a natural gas detector for my home?
What are the signs of a gas leak?
If I suspect there’s a gas leak inside or outside my home, what should I do?

How to Sign Up for Service

How do I know if natural gas service is available for my home or business?
How do I choose a natural gas provider?
How do I sign up for natural gas?
How can I switch natural gas providers?
I’m moving. How can I take SCANA Energy with me?

Billing and Rate Plans

What are my payment options?
How do I read my natural gas bill?
What is an AGL Pass-Through Charge?
What is the difference between a fixed rate plan and a variable rate plan? How does this impact my natural gas bill?
Why is my natural gas bill so high this month?
Which months can you expect to use the most natural gas?
Does SCANA Energy offer any discounts for my bill?

Energy and Money Saving Tips

What energy saving tips can I implement in my home?
How can I save money on my natural gas bill?
How can I save energy in the fall and winter?
How can I save energy in the spring and summer?

For My Business

What natural gas plans do you offer for businesses?

Other questions? Call the SCANA Energy Contact Center at 1-877-467-2262 Monday through Friday from 7am to 8pm and Saturday from 8am to 5pm. You can also contact uson Twitter at @scanaenergy Monday through Friday from 8am to 5pm.