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Reading your natural gas bill can be a little overwhelming if you don’t speak the natural gas billing language. Lucky for you, natural gas is our first language.
So, we’ve broken it down for you to make bill reading a snap.
This section is all about money, so it’s probably where you look first. You’ll find confirmation that you paid your last bill, the current amount owed and when payment is due. You’ll also see any applicable bill credits here.
Calculating Gas Usage
This part requires a touch of math and answering the question “What is a therm?” Here are the factors that define your natural gas consumption:
That’s a lot of info, so to put it simply, here’s the equation we use to calculate your consumption: Usage x BTU Factor = Therms
Current Charges Breakdown
Several different charges make up your total gas bill. “Tell me more about these different charges,” you say? You got it.
Gas Usage History
Remember that time you used the fireplace non-stop for three months? Or the 50 barbecue parties you had in the backyard over the summer? So does your gas usage history. This chart shows your historical usage over the past 12 months and also compares the current month for this year and the year prior. This can be a helpful tool to use in pinpointing your activity during peak times of usage and how you can dial back to save on gas and keep extra money in your pocket. Here are 10 energy saving tips to get you started!
Our customer service team can help you determine the right rate plan for your needs. If you’d like to speak with someone, you can call us at 1-877-467-2262, fill out our online form or send us a message on our social channels.
Find a rate that's perfect for you here.
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The highlighted counties are eligible for fixed rates, as certain rates are not available in all locations.*
*For further information regarding availability, please call 1.877.467.2262.