The SCANA Energy Contact Center Provides Service with a Smile

  1. You’d hire us.

    97% of customers surveyed said they’d hire the person they spoke with. In fact, one customer service professional gave her SCANA Energy representative top marks, writing, “I work in customer service for a major insurance carrier. By industry standards, she was 10 for 10!”

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  3. You make us smile.

    When asked to describe the customer service representative they spoke with, 72% of customers pictured their representative smiling. One customer said, “The lady I spoke with was one of the best reps I have ever talked to. Helpful and happy sounding on the phone.”

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  5. You can count on us.

    82% of customers said that their experience was about the same compared to other calls they’ve made to our Contact Center. We strive to provide you with consistent, high-quality customer service because we want to keep you around. In the words of a happy SCANA Energy customer, “The excellent response from the contact center is one of the reasons I have stayed with SCANA when other providers have some amazing offers.”

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We love getting to know our customers, and so do our Contact Center representatives! If you have questions about your service, feel free to call a representative at 1-877-467-2262. The SCANA Energy Customer Contact Center is open Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. You can also contact us on Twitter at @scanaenergy Monday through Friday from 8 a.m. to 5 p.m.
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Rate Plan Availability

The highlighted counties are eligible for fixed rates, as certain rates are not available in all locations.*

Service Availability Map for Fixed Rates

*For further information regarding availability, please call 1-877-467-2262.