Privacy Policy

About This Privacy Policy

Applicability
This Privacy Policy describes our policy for information we collect through our website(s), microsite(s), mobile website(s), and mobile applications ("apps") (collectively, “Sites”) and information we collect from you or third parties through any other means to provide our services or perform other business activities (collectively, “Services”). It does not apply to Personal Information we collect from or about job applicants, employees, or independent contractors.

Privacy Policy Changes

This Privacy Policy is subject to change. It is your responsibility to review the Policy for any changes. Unless otherwise stated, changes are effective immediately upon posting and you accept the changes by continuing to use our Sites or Services. If a change results in using Personal Information we have already collected in a materially new way, we will; (1) Provide you notice before such use; and (2) Take any other action necessary under applicable law. To receive notices, you must ensure we have an up-to-date active and deliverable email address for you.

Conflict Between This Policy and Local Laws and Regulations

When federal, state, or local laws or regulations require a higher level of protection for your Personal Information, they take precedence over this Privacy Policy.

Information We Collect

Personal Information
We may collect information that personally identifies, relates to, describes, or is capable of being associated with you (“Personal Information”). The type of Personal Information we collect about you may vary based on how you use our Sites and/or Services and your relationship with us but may include:

• Identifiers such as name, mailing address, service address, email addresses, phone numbers; social security number, driver’s license or other government identification card information, and SCANA account login information;
• Other demographic information such as gender, age, marital status, what language(s) you speak, whether you own or rent a property, information related to co-owners or other persons living at your property, household income;
• Commercial information such as payment information, energy consumption or production, information about your property and energy-related equipment, your utility company and account number;
• Internet or other electronic network activity information such as browsing/search history, IP address, device and software information and specifications, and other data collected through Cookies;
• Geolocation data such as non-precise geographic location indicators from devices, service addresses, signed contracts, photos;
• Audio/visual information such as call recordings, chat transcripts, email correspondence, testimonials, and pictures, images, or diagrams of your properties and equipment (including satellite imagery);
• Professional/employment information such as employer, occupation;
• Education information such as education level; and
• Inferences drawn from other Personal Information or data that relate to your preferences, interests, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes, including credit reports and scores.

Some of the Personal Information listed above qualify as “Sensitive Personal Information” under relevant privacy laws. This could include, but is not limited to, social security numbers, drivers’ license or other government identification card information, and SCANA account login credentials. Each type of Sensitive Personal Information may overlap with a category of Personal Information listed above.

Usage Data and Site Activity

We automatically collect information in connection with the actions you take on our Sites (“Usage Data”) to help us estimate our audience size and usage patterns, recognize when you return to our Sites, customize out Sites according to your interests, and speed up your searches. Usage Data we collect includes the type of web browser you use, your internet service provider, the type of device you use, your device ID, your IP address, and web activity information such as the pages you view, and the date, time, and length of your visit.

If we can reasonably associate this data with you, directly or indirectly, we treat it as Personal Information. If we cannot reasonably associate this data with you, we treat it as Usage Data.

Communication Recordings

We may record calls and retain the content of text messages, chat transcripts, or other written/electronic communications between you and us. By communicating with us, you consent to our recording and retention of communications.

How We Collect Information

From You
When you contact us, we may capture your contact information, such as your phone number or email address. Further, we may ask you to provide us with Personal Information when you communicate with us online or offline. You are not required to provide us your Personal Information; however, if you choose not to provide the requested information, you may not be able to use some or all of the features of our Sites or Services or we may not be able to fulfill your request.

From Third-Party Data Sources
We may collect Personal Information from third-party data sources such as data brokers, marketing and sales agencies or partners, analytics firms, government agencies, utilities, other customers or consumers, and credit reporting agencies.

Cookies and Targeted Advertising

We and third parties may use cookies (small text files placed on your computer to identify your computer and browser), log files, web tags, beacons, pixels, session recordings, embedded scripts, and other automated tools (collectively “Cookies”) to track how you use our Sites and Services, improve the experience of our Sites and Services, and conduct cross-context behavioral or targeted advertising (collectively “targeted advertising”).

We may use the following types of cookies:

• Essential: These Cookies are essential to operate the Sites and provide you with services you have requested.
• Personalization: These Cookies enable certain features or non-essential functionality on our Sites. For example, we might use these cookies to recognize you and remember your preferences or settings when you return to our Sites so we can provide you with a more personalized experience.
• Targeted Advertising: These Cookies allow us and third parties to learn more about you, including your use of our Sites and other websites, and advertise products or services that might interest you as further indicated below.
• Analytics: These Cookies help us and third parties understand how our Sites are working and who is visiting our Sites.

If you arrive at our Sites by “clicking through” from another website, that website may give us certain information about you. You should review the privacy policy of any website from which you clicked through to determine what information is collected and how that information is used.

If you want to reduce the targeted advertising you receive more generally, you can visit the Digital Advertising Alliance Consumer Choice Page and/or Network Advertising Initiative Consumer Opt-Out Page to opt-out of targeted advertising from their members.

How We Use and Share Information

Generally

We may use Personal Information for business purposes, such as to:

• Account creation, servicing, and customer support: to process applications, create customer accounts, provide goods or services, and communicate with you via mail, phone, text, email, or other means;
• Marketing and market research: to send communications and offers for our products and services, including offers based on consumers’ interests, personal and business characteristics and location, perform analytics for market and consumer research, trend analysis, financial analysis, and anonymization of personal information; 
• Website use and analytics: to provide you with access to and use of our Sites and Services, analyze consumers’ use of our websites, including the use of third-party web analytics services, which may utilize Cookies to collect data;
• Collection, credit reporting, and eligibility: to collect on outstanding balances, update credit reporting agencies, and to determine if consumers are eligible for certain products or offers;
• Product research and business operations: to collect on outstanding balances, update credit reporting agencies, and to determine if consumers are eligible for certain products or offers;
• Compliance: to comply with applicable legal requirements, industry standards, contractual obligations, our policies, and take actions that we deem necessary to preserve and enforce our rights and the rights of others; and
• Information security and fraud prevention: to operate information security and anti-fraud programs.

We use Sensitive Personal Information as follows:

• Social security numbers, drivers’ licenses, government identification cards – to provide the Services, service accounts, collect on accounts, and as otherwise required by law.
• Bank account numbers, payment card information – to process payment in connection with providing the Services.
• SCANA account login information – to permit access to customers’ online accounts, and in connection with our security and anti-fraud programs.

We may also use Personal Information and/or Sensitive Personal Information as described to you at the point of collection, with your consent, or as otherwise required or permitted by applicable laws.

Reviews and Testimonials
If you provide a review or testimonial, we may post it publicly on our Sites or in other advertising material. By providing a testimonial, you give us permission to use it in any manner and for any purpose, including in marketing and advertising communications.

Marketing Opt-Outs
If you do not want us to use your Personal Information for certain marketing purposes, you may take advantage of applicable opt-out options such as checking the relevant box located on the form on which we collect your information, adjusting your user preferences in your account profile, or opting out of promotional emails through an unsubscribe link or by emailing us at [email protected].

Service Providers
We may provide your Personal Information to other businesses (“Service Providers”) to provide services to us or on our behalf. Examples include, but are not limited to, fulfillment and account servicing vendors, payment processors, marketing and communications companies, research and development companies, data and analytics vendors, IT and network administration vendors, and professional services firms.

In the past twelve months we may have shared each category of Personal Information that we collect (listed above) with Service Providers.

Third-Party Sharing/Selling
We may sell or share (for targeted advertising purposes) your Personal Information with other companies who do not provide services to us, including affiliates, social media and analytics companies, data brokers, and other companies that sell consumer products or services. These companies may use your Personal Information for their everyday business purposes, including marketing, customer service, fulfillment, and related purposes outlined in their privacy policies.

We have not sold your Personal Information in the past twelve months, but reserve the right to do so in the future.

Links and Social Media Widgets
Our Sites may contain links to third party websites, and/or social media features such as Facebook, YouTube, Instagram, LinkedIn, and X widgets. When you click on a link or interact with a widget, third parties may collect information about your device, IP address, the pages you visit on our Sites, or other Personal Information. Please read these companies’ privacy policies before clicking a link or interacting with their widgets.

Data Security
We recognize the importance of safeguarding the confidentiality of Personal Information from loss, misuse, or modification. We use commercially reasonable safeguards (administrative, technical and physical) to protect Personal Information from unauthorized access, disclosure, and use. 

Even with data security safeguards in place, no data transmission over the Internet or other network can be guaranteed to be 100% secure. As a result, while we strive to protect information transmitted on or through our Sites or Services, you do so at your own risk.

Children’s Privacy
Our Sites are not intended for children or minors under 18 years of age. No one under age 18 should provide Personal Information to us or on the Sites. We do not knowingly collect Personal Information from children or minors. If we learn we have collected or received Personal Information from a child or minor without consent, we will delete that information. If you believe we might have any information from or about a child or minor, please contact us using the contact information listed below.

Non-Discrimination Notice
We will not discriminate against any consumer for exercising their privacy rights under law or this Privacy Policy.

Contact Us
To ask questions or comment about this privacy policy and our privacy practices, please email us at [email protected] or contact us using one of the options on our Contact Us page.