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You signed up for natural gas service — What happens next?
So, you just signed up for natural gas service with SCANA Energy. You’re probably wondering what comes next. Don’t worry – we’re here to walk you through the process so you won’t be left waiting and wondering.
Whether you started new service or switched from another marketer, you should keep an eye on your inbox. If you opted for paperless communications, you will receive a welcome email from SCANA Energy confirming your service start date, rate plan, and Terms and Conditions of Service. If you didn’t choose paperless communications, you will receive this Welcome Kit via mail.
You will also receive an email for online account set up. Follow the instructions in the email to set up your MyAccount profile. If you didn't go paperless during sign up, you can change that setting in the communication preferences section of your online account.
New Service
After you sign up online, a member of SCANA Energy’s Customer Care team will review the order to verify details and complete scheduling with Atlanta Gas Light (AGL). You will then receive an email confirming your service activation appointment. Please note that AGL manages the meter and pipeline and this appointment will be with one of their technicians. If you opted in to Atlanta Gas Light’s KMI program, you will receive a text message confirming your appointment along with other reminders regarding your service activation.
You can expect your first bill to generate after 21-32 days of natural gas usage. Your billing cycle will depend on the meter reading cycle and the date your service started.
Marketer Switch
After you complete the online sign up process, a member of SCANA Energy’s Customer Care team will review and verify your order.
The timing of service start can be confusing when you switch from another natural gas marketer. Marketer switches processed by AGL before the 20th of the month will start service with the new marketer on the 1st of the following month, while those processed on or after the 20th of the month will start on the 1st of the month after that. Let’s say you sign up for SCANA Energy on October 13th, your service with us would begin on November 1st. However, if you sign up for SCANA Energy on October 21st, your service with us would not begin until December 1st. Please note: Marketer switches are processed before 5pm on weekdays, switches will be processed the next business day if the 20th falls on the weekend or a holiday.
Your billing cycle/meter reading schedule will not change when you switch marketers. You may receive partial bills from each marketer if your service start falls in the middle of a billing cycle. Take a look at the billing period on your recent natural gas bills to figure out when your meter reading will be.
Thank you for choosing SCANA Energy.
We’re so glad you joined the SCANA Energy family and we look forward to providing you with the natural gas service you deserve. If you still have questions about your new service, or anything natural gas, please give us a call at 877.467.2262. We’re available to help you Monday through Friday, 7 a.m. to 8 p.m., and Saturday, 8 a.m. to 5 p.m.