Phone Scam Alert
Scammers are always an issue, but it seems they’ve been working harder to take advantage of people during the pandemic. The most recent scam involves phone calls from individuals claiming to be from your energy provider, demanding payment. They’re hoping you’ll share your personal and financial information, and send them money. While SCANA Energy may call you to avoid your service being disconnected, we will clearly identify ourselves and will have information about your service. We provide written notifications prior to any disconnection so, if the call is the first time you’ve heard of a possible disconnection, it is very likely a scam. If the caller demands payment via a gift card, a reloadable cash card or cryptocurrency, it is a scam. When in doubt, do not share any information with the caller. Hang up and call us at 1-877-467-2262.
Following are the latest updates on our operations.
Call Center Hours: 1-877-467-2262
We have reinstated our weekly call center hours of Monday to Friday, 7am to 8pm and Saturday 8am to 5pm.
If you’re having difficulty paying your bill, please call us so we can discuss your options, including payment arrangements. If you’re behind in payments and unsure if your service may be disconnected, please refer to your latest bill. It will provide details about the amount due and potential disconnection date.
If you have a medical condition, please call us. You may be eligible for certain protections from disconnection. You will be asked to provide documentation, such as a letter from your medical provider.
If you’re in need of additional assistance, please reach out directly to these organizations:
We hope you and your family are remaining safe and healthy.
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