Scam Awareness
Beware of utility scams
Learn how to spot utility scams, protect your SCANA Energy account, and report suspicious activity.
What is a utility scam?
Utility scams happen when criminals impersonate SCANA Energy (or other utilities) to steal money or personal information. Scammers may call, text, email, or even visit your home, often trying to create a sense of urgency or fear to pressure you into paying fake bills or sharing sensitive account details.
Awareness is the best protection
Unfortunately, utility scams are on the rise in Georgia and across the country. Our priority is to help you keep your account secure. And the best way to protect yourself is to know the facts and how to spot scammers. Use the tips below to guard your information and account.
Remember, don't feel pressured to provide personal information, financial details, or signatures to unsolicited callers, emails, or visitors. If a situation seems suspicious, contact us immediately at 877.467.2262. You should also file a police report if you suspect you've been targeted by a scammer.
Find authorized payment methods and learn more about payment options:
Ways to spot a scam
In Person
Service Technician Visits
An Atlanta Gas Light (AGL) technician — carrying identification and AGL or Southern Company branding — will handle service needs at your location.
Door-to-Door Payment Requests
SCANA Energy representatives DO NOT visit residences or places of business to request in-person payments. Likewise, AGL representatives will never accept or request in-person payments.
Legitimate Payment Options
Bill payments can only be made through our automated IVR system, online, by mail, or at an authorized payment center.
By Phone
Confirming It's Us
Our Collections Specialists will always introduce themselves and verify your account details with you. We only request payment on a call if you’ve already arranged it with us, and the amount will always match what’s on your bill.
Suspicious Calls
Scammers can fake phone numbers to make it look like a call is from us. If something feels off, just hang up and call us back directly at 877.467.2262.
How We Verify Your Account
A real SCANA Energy representative will provide information for you to verify that you are the account holder. Never give people personal or account information over the phone.
Red Flags for Payment
We will never ask you to pay with a money order, prepaid debit card, or gift card. If you see strange payment activity on your account, please report it.
By Email/Online
Suspicious Messages
Be cautious of any unexpected emails or texts asking for personal information. Scammers can create convincing fakes, so it's best to be careful.
Getting in Touch With Us
If you need to contact us, make sure you’re on our official website, or call us at 877.467.2262.
Ways to Contact Us
If you have questions or concerns, call us Monday - Friday, from 7 a.m. to 8 p.m., or Saturday, from 8 a.m. - 5 p.m.
Customer Service
Email us any time