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By having a secret question on your account, you have the ability to retrieve your username and change your password online if you ever forget them.
When you register your online account, you will have the option to create your own secret question or select one from a list.
You can add or change your secret question and/or answer in your Online Preferences within your Account Management once you have signed in to your online account.
If you have additional questions or need assistance, you can call 1-877-GO-SCANA and a Customer Service representative will assist you. Our customer service hours are Monday through Friday 7:00 AM to 10:00 PM and Saturday 8:00 AM to 7:00 PM.
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