You can you can call 1-877-GO-SCANA and a Customer Service representative will assist you. Please provide the following information:
- Your account number or address
- The exact error message received
- The date and time the error message was received
- What you were doing at the time the error message occurred
Providing the information below about your computer may also be helpful:
- Type of browser and version (i.e., Internet Explorer 6, Safari versions 1 & 2, Netscape versions 7 & 8, Firefox versions 1.x and higher, etc.)
- Operating system and version (i.e., Windows XP, Mac OS X, etc.)
- Internet Connection (i.e., dial-up, cable, DSL, etc.)
- Security Settings (i.e., High, Medium, etc.)
- Cookies enabled or disabled
Our customer service hours are Monday through Friday 7:00 AM to 10:00 PM and Saturday 8:00 AM to 7:00 PM.
