For your convenience, we provide information on the most probable causes of sign in problems on our Trouble Signing In page.
If you still need assistance, you can call 1-877-GO-SCANA and a Customer Service representative will assist you. Our customer service hours are Monday through Friday 7:00 AM to 10:00 PM and Saturday 8:00 AM to 7:00 PM. When calling, please provide the following information:
- Your account number or address
- The exact error message received
- The date and time the error message was received
- What you were doing at the time the error message occurred
Providing the following information about your computer may also be helpful:
- Browser type and version (i.e., Firefox 2.0, Microsoft Internet Explorer 5.0, etc.)
- Operating system and version (i.e., Windows 98, Windows NT)
- Internet Connection (i.e., dial-up, cable, DSL, etc.)
- Security Settings (i.e., High, Medium, etc.)
- Cookies enabled or disabled
