These Terms and Conditions with the Disclosure Statement outline the agreement between you and SCANA Energy Marketing, Inc. ("SCANA Energy" or “We”) for your natural gas service. This agreement is subject to the Georgia statutes and the Georgia Public Service Commission’s (“GPSC”) rules and regulations applicable to natural gas service.
How to Sign Up
Call 1-877-467-2262 or visit www.scanaenergy.com.
A credit check using a standard industry scoring methodology will be performed before your new service is established. Based on the results of the credit check, you may be assessed a deposit not to exceed $150, have deposit requirements waived, or be denied service. The credit check may also be used to verify your identity. Non-residential deposits will not exceed twenty (20) percent of the annual estimated bill.
Your deposit plus accrued interest, if applicable, will be refunded to your account within sixty (60) days if all bills have been paid in full and on time as indicated on your monthly bill for a period of six (6) consecutive months, or you have the option to request a check for your applied deposit refund. If you change marketers or discontinue service, your deposit, less any outstanding balance with SCANA Energy, will be refunded within sixty (60) days. Any deposit held six months or longer will accrue applicable interest. Non-residential deposits will not exceed twenty (20) percent of the annual estimated bill.
Right of Rescission
A consumer shall have a three-day right of rescission following the receipt of this disclosure at the time of initiating service or when informed of a change in terms or conditions. You, the consumer, may cancel in writing or electronically by contacting the marketer.
The cancellation will be deemed timely if you contact SCANA Energy within three (3) days of receiving materials or notice. You can contact SCANA Energy, by telephone, by e-mail, or U.S. mail. If the contact is by U.S. Mail, it must be postmarked by the third day following receipt of materials or notice.
When establishing new non-residential service a connection fee of $60 will be assessed, of which $25 is an AGLC pass-through charge. If a meter is required, the service connection fee will be $75, of which $50 is an AGLC pass-through charge. If your service is disconnected for non-payment, your reconnection fee will be $75, of which $25 is an AGLC pass-through charge. If your service is voluntarily disconnected and reconnected within a twelve (12) month period at the same location the connection fee will be $75, of which $60 is an AGLC pass-through charge.
Residential and non-residential customers who have already switched marketers within the last twelve (12) months may incur an AGLC switching fee of $7.50.
Your natural gas bill will be comprised of the following charges:
Atlanta Gas Light Company (AGLC) Pass-Through Charges
The AGLC Pass-Through Charge is a regulated charge from the utility that is billed through each gas marketer. SCANA Energy bills the full pass-through charge regardless of the number of days of service.
Natural Gas Consumption Charges
The natural gas consumption charge does not include state and local taxes or charges imposed by AGLC. The methodology for calculating natural gas consumption charges for each plan is described below.
Variable Rate Plans
The therm price may vary monthly based on market conditions and may include interstate pipeline capacity costs. Many factors influence retail natural gas pricing including wholesale natural gas costs that are impacted by weather, general market conditions, and other unforeseeable factors. SCANA Energy sets its prices based on the most current available information. SCANA Energy cannot predict what its customers will pay for natural gas in future months.
The natural gas consumption charge will be calculated using the variable price in effect on the first day of the billing cycle multiplied by usage for that billing period. SCANA Energy uses the terms “billing cycle” and “month” interchangeably. A billing cycle is approximately one month; however, the actual number of days may vary with each billing cycle. You may receive an initial bill for less than a complete billing cycle or month.
Fixed Rate Plans
The therm price will not change for a specified period of time. The disclosure statement will specify the length of the fixed rate term. The natural gas consumption charge will be calculated using the fixed price multiplied by usage for that billing period. The price does not include state or local taxes or charges imposed by AGLC. SCANA Energy uses the terms “billing cycle” and “month” interchangeably. A billing cycle is approximately one month; however, the actual number of days may vary with each billing cycle. SCANA Energy uses billing cycles to determine the length of a fixed rate plan term. You may receive an initial bill for less than a complete billing cycle or month. Exiting a fixed rate plan early carries a $300 exit fee in addition to any balance due regardless of how long you have participated in the fixed rate plan.
You will not be charged a cancellation fee if you are terminating service to relocate to another premise and are not changing providers or if you are a low-income residential customer seeking service from the regulated provider for the first time.
Prior to the expiration date of your fixed rate plan, or whenever we propose to change our terms of service in any type of agreement, you will receive written notification. We will explain your options in the advance notification, including your opportunity to choose another natural gas provider.
Two Part Rate Plan
The natural gas consumption charge will be calculated using the price per therm in effect on the first day of the billing cycle multiplied by usage for each billing period plus the price per DDDC multiplied by the premise DDDC. The premise DDDC is the maximum capacity required to serve a premise on the coldest day of the year, regardless of monthly usage as determined by AGLC annually, based on historical usage or, for new construction, a construction matrix determined by AGLC.
Customer Service Charge
You will be billed a fixed charge per month to cover administrative expenses. The customer service charge ranges from $5.75 to $10.95. Your customer service charge is outlined in the Disclosure Statement.
You are responsible for all taxes, fees, levies, penalties, licenses or charges imposed by any government authority with respect to services rendered. The prices quoted do not include state and local taxes.
Billing and Collection
SCANA Energy will invoice you monthly. Payment is due to SCANA Energy by the payment due date. In the event payment is not received by the due date, a $10 or 1.5% late charge, whichever is greater, will be applied to unpaid balances of $30 or more.
We will not send estimated bills unless AGLC has not made the actual meter readings available. In such cases, estimated bills will not be sent for more than two (2) consecutive months.
The returned check charge is $35. If you have three (3) returned checks in twelve (12) months, personal checks will no longer be accepted as payment. You will be required to pay your account by cash, cashier’s check or money order. After twelve (12) consecutive monthly payments have been made on time, personal checks will again be accepted as payment.
If you do not make a payment in full within forty-five (45) days of the date your bill is mailed or posted electronically your service may be disconnected. You will be sent a disconnection notice fifteen (15) days prior to the date of disconnection advising you of the availability of one reasonable payment arrangement unless you failed to honor a previous payment arrangement. A Final Notice will be sent by U.S. Mail to your last known mailing address five (5) days prior to disconnection and will constitute sufficient good faith effort to contact you under this agreement.
Service will be disconnected for failure to pay SCANA Energy. Service will not be disconnected for non-payment of a bill that was not sent in a timely manner. You are entitled to one reasonable payment arrangement prior to disconnection of service unless you have failed to honor a previous payment arrangement. Your receipt of a reasonable payment arrangement does not constitute a waiver by SCANA Energy of any other rights under the Terms and Conditions and this Disclosure Statement including, but not limited to, SCANA Energy's right to subsequently disconnect service. You are responsible for all charges associated with your natural gas service until the disconnection has been made.
We will continue to seek collection of any outstanding debt even if you no longer receive natural gas service through SCANA Energy. The account may be sent to a third party collection agency and/or an attorney for collection purposes. We retain the right to seek additional costs associated with collecting the debt.
If you have a bill dispute, SCANA Energy has thirty (30) days from the date the error is reported or acknowledged by SCANA Energy to correct the billing error or to show proof of why the disputed bill is correct. During the period of time the bill is in dispute, we will neither impose a late charge or penalty on the disputed amount nor initiate an action to disconnect your service or collect on the past due balance, provided the disputed amount constitutes the total amount of the past due balance. Any undisputed amount is due by the due date. Failure to pay the undisputed amount may result in late charges or service disconnection. In the event the billing error results in an overpayment, a credit will be applied to your account. You will have at least ninety (90) days from the date a correct bill is rendered to pay the corrected amount. No late charges or interest will be charged on the corrected amount during the ninety (90) day period.
SCANA Energy reserves the right in any subsequent bill to include adjustments related to previous billing errors, meter read errors, miscalculation of taxes, or other errors or omissions.
P.O. Box 100157
Columbia, SC 29202-3157
Pay with credit card, electronic check, or ATM debit card through BillMatrix. BillMatrix receives a $3.50 fee for this service and is a third party vendor available toll-free by calling 1-800-450-9175.
Pay in person at an authorized payment location. There is a $1.50 cash transaction fee for payments made at these locations. For a list of payment locations call 1-877-467-2262 or visit www.scanaenergy.com.
Use checking or savings account to make secure one-time payments. There is no charge for this service.
Use credit or debit card to make secure credit card payments. There is no charge for this service when you sign up for paperless billing. If the paperless option is not selected, the fee for this service is $3.50. Visit www.scanaenergy.com for details.
LIHEAP and other energy assistance payments are accepted.
The Budget Billing Plan averages forecasted annual bills over a twelve (12) month period. Changes to the monthly Budget Billing amount may be made during the year if a rate change occurs or if the actual usage changes significantly. An annual adjustment is scheduled after twelve (12) monthly bills. At that time, the Budget Billing amount will be recalculated based on the actual usage during the prior year and the payments and charges are reconciled. If the total amount of payments were not enough to cover the actual charges for the previous year, the difference will be due. You will be given the option to either pay the difference from the previous year in full or have the amount brought forward from the previous year as part of the new monthly Budget Billing amount If the payments were more than the actual charges, the credit amount will be applied in the calculation of the next year’s monthly budget billing amount.. Should you leave the plan during the year or fail to make the monthly Budget Billing payment amounts, the plan is cancelled and the actual billed amounts become due. The Budget Billing Plan is applicable to residential customers only.
Disconnection of Service
To request disconnection of service call 1-877-467-2262. Disconnection is dependent upon AGLC’s service schedule. Therefore, your request date for disconnection and the date of disconnection by AGLC may be different. You are responsible for the charges associated with natural gas consumption until the disconnection has been made.
Once we have been notified that a customer is deceased, the account must be placed in the name of a responsible party or service may be disconnected. If no responsible party accepts the payment obligation for the service address, SCANA Energy will mail a written notice to the billing address advising that service will disconnected in fifteen (15) days if no action is taken. By agreeing to these terms and conditions, you consent to the disconnection of the above service address under these circumstances.
In entering into this agreement, SCANA Energy has relied on your representations related to your identity. If SCANA Energy determines that you have provided us incorrect information related to your name, address, or social security number, your service request will be cancelled or your service disconnected. Prior to any such disconnection, SCANA Energy will provide a fifteen (15) day written notice of the proposed disconnection.
You may be disconnected for the non-payment of a bill as outlined in the Billing and Collection section above.
Rules governing our service to you do not allow disconnection of service during certain periods of time. The details are as follows:
Reconnection of Service
Disconnection During Illness
Residential service will not be discontinued for non-payment of a bill in the event of a serious illness which would be aggravated by having the gas service disconnected, provided you notify SCANA Energy of this condition prior to disconnection.
The notice must be written, or oral with a written notice to follow within ten (10) days. Within ten (10) days of the initial notice, you must provide a written statement from a physician, county board of health, hospital, or clinic identifying the illness, stating the illness’s expected duration, and certifying that the illness would be aggravated by the disconnection of the service.
The disconnection will be postponed for either the length of the illness or one (1) month from the initial notice, whichever is shorter. The postponement may be renewed for one additional time within twelve (12) months.
If there is a dispute regarding the existence of a serious illness, the case may be referred to the Commission for a final determination.
Disconnection Seasonal Restrictions
Residential service will not be discontinued for an unpaid bill between November 15 and March 15 if:
a) You agree in writing to pay the past due balance including late payment charges in equal installments for a maximum duration beginning with the first billing period after March 15 and concluding before the following October 15, unless you fail to comply with the agreement;
b)In addition, you agree in writing to pay all bills by their due date for current service received after the agreement is signed, unless you fail to comply with the agreement;
c) The forecasted low temperature for a 48 hour period beginning at 8:00 a.m. on the date of the proposed disconnection is below 32º F.
If your service is disconnected for non-payment, you can reconnect your service after a reconnection fee of $75, a deposit, if applicable, and the total amount you owe, including any charges from previous metering points, are paid in full. Partial payments may be accepted but will not necessarily result in reconnection of service.
If your questions or concerns are not resolved, you may contact the Georgia Public Service Commission and the Governor’s Office of Consumer Affairs.
PO Box 100157
Columbia, SC 29202-3157
Georgia Public Service Commission
244 Washington Street
Atlanta, GA 30334
404-656-4501 (inside metro Atlanta)
1-800-282-5813 (outside metro Atlanta)
The Governor’s Office of Consumer Affairs
2 Martin Luther King Dr SE
Atlanta, GA 30334
404-651-8600 (inside metro Atlanta)
1-800-869-1123 (outside metro Atlanta)
The Department of Human Services
Community Services Section Division of Family and Children Services
Two Peachtree Street, N.W. Suite 19-268
Atlanta, GA 30303-3180
Public Inquiries: 1-800-869-1150
The content in SCANA Energy’s Disclosure Statement is incorporated into these Terms and Conditions. The Terms and Conditions are also available online at www.scanaenergy.com
Changes to Terms and Conditions
SCANA Energy reserves the right to amend this Agreement to reflect any material revision by it or the Georgia Public Service Commission to the AGLC tariff and/or the applicable rules and regulations or due to any other future legislation, orders, rules, regulation and judicial decisions.
Notice or billing delivered by mail to your last known mailing address will constitute adequate notice and billing under this agreement.
Limitation of Liability
SCANA Energy’s liability will be limited to direct damages actually incurred, which will not exceed the amount of the single largest monthly bill during the last twelve (12) months. SCANA Energy will not be liable for any indirect, special, consequential or punitive damages. There are no warranties, express or implied, in these Terms and Conditions, including the warranties of merchantability or fitness for a particular purpose.
SCANA Energy is not responsible for the delivery of gas to your premises. SCANA Energy is undertaking no obligations, responsibilities or liabilities upon and after delivery of the natural gas to AGLC at the delivery point. AGLC and its employees and agents are not employees or agents of SCANA Energy. AGLC and its employees and agents are responsible for their own actions, and SCANA Energy shall not be liable for the acts or omissions of AGLC or its employees and agents. SCANA Energy exercises no independent control over AGLC’s facilities necessary for delivery of the natural gas, and SCANA Energy undertakes no responsibility or liability for the operations of AGLC or for interruptions, termination or deterioration of its delivery or other services due to actions by AGLC or others. AGLC is solely responsible for the natural gas while it is in AGLC’s system between the Citygate and the point of delivery to the Retail Customer and bears sole liability for all injury or damage caused thereby.
SCANA Energy is not responsible for your use of the natural gas. SCANA Energy will not be liable for any failure or delay in the performance of its obligations under any plan due to any act, omission or circumstances occasioned by, or in consequence of, any of the following matters whether affecting SCANA Energy, its suppliers, gatherers, transporters, storers, or distributors: acts of God, strikes, lockouts, or other industrial disturbances, acts of the public enemy, war, blockades, insurrections, riots, epidemics, landslides, lightning, earthquakes, fires, storms, floods, washouts, arrests, restraints of government and people, civil disturbances, explosions, breakage or accident to machinery or lines of pipe, exhaustion or depletion of SCANA Energy’s stocks of peak shaving fuel or storage, freezing of wells or lines of pipe, partial or complete curtailment of deliveries of as a result of force majeure as defined by SCANA Energy’s agreements with its gas suppliers, gatherers, transporters, storers, or distributors, inability to obtain rights-of-way or permits or materials, equipment or supplies, and any other causes whether of the kind herein enumerated or otherwise, not within the reasonable control of SCANA Energy.
During the operation of its business, SCANA Energy collects and uses information from its customers, including gas usage and other relevant information. SCANA Energy also obtains and uses information about customers from third parties including, but not limited to, credit reporting agencies in order to improve its business operation. SCANA Energy may disclose such information to its affiliates or contractors operating on its behalf to (1) develop or offer new or enhanced products and services or (2) administer and/or collect on customer accounts. SCANA Energy may disclose such information to third parties in connection with proposed business transactions, to credit agencies, or to duly authorized agencies investigating potential hazardous or illegal activity.
These Terms and Conditions are governed by the laws of the State of Georgia including the laws applying to the goods and the applicable provisions of the Uniform Commercial Code as adopted by the State of Georgia.